This website uses cookies so that we can provide you with the best user experience possible.
Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Introduction
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
About cookies
Cookies are a kind of short-term memory for the web. They are stored in your browser and enable a site to ‘remember’ little bits of information between pages or visits.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on our website
We use both session cookies and persistent cookies on our website.
How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
The cookies used on this website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies) and remember your choices (functionality cookies).
We may use the information we obtain from your use of our cookies for the following purposes:
- to recognize your computer when you visit our website, – to retain clients’ email addresses and passwords when they log in to our ‘Member’s Area,’
- to track you as you navigate our website,
- to improve the website’s usability i.e. our Live Chat application to answer questions you have in real time,
- to analyse the use of our website – such as how many people visit us each day,
- in the administration of our website.
Third-Party Cookies: Google & Google Analytics
Third-party cookies are cookies set by a domain other than the one you are visiting.
These cookies are typically used for tracking and online-advertising purposes.
Below is a detailed description of third-party cookies from Google and Google Analytics, explaining their purposes and how they comply with GDPR.
Google Analytics Cookies
Google Analytics is a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses cookies to help website owners understand how visitors interact with their website.
This tool enables us to evaluate the effectiveness of our marketing efforts and to understand visitor behavior on our site.
Purpose: These cookies collect information about how visitors use our site, such as which pages are visited most often, how users move from one link to another, and if they get error messages from web pages.
This data helps us improve our website’s performance and user experience.
Data Collected: Information collected includes, but is not limited to, the number of visitors to the site, where visitors have come from, and the pages they visited. Data is collected in an anonymized form.
Google Analytics Cookies Used:
_ga: Used to distinguish users. Expires after 2 years.
_gid: Used to distinguish users. Expires after 24 hours.
_gat: Used to throttle request rate. Expires after 1 minute.
Privacy Policy: For more information on how Google Analytics collects and processes data, visit the Google Privacy Policy.
GDPR Compliance
Under the GDPR, we must obtain your explicit consent before using non-essential cookies. This means that:
Consent: You will be prompted to provide consent for cookies when you first visit our website.
You can choose to accept all cookies, reject all cookies, or customize your preferences.
Transparency: We provide clear and comprehensive information about the cookies we use and the purposes for which we use them.
Control: You have the ability to manage your cookie preferences through our cookie consent banner and settings.
Managing Cookie Preferences
When you visit our Website, you will see a cookie banner at the bottom of the page.
You can make your choice by selecting one of the following options:
[Accept All]: This option will allow all cookies, enabling full functionality and personalized experiences.
[Reject All]: This option will reject all non-essential cookies. Essential cookies will still be enabled to ensure the site functions correctly.
[Customise]: This option will open a detailed cookie settings panel where you can selectively enable or disable various types of cookies.
Necessary Cookies
These cookies are always active and cannot be disabled as they are essential for the operation of the Website. They include:
Cookies that identify you when you log in.
Cookies that ensure your connection is secure.
Cookies that help load the website quickly.
Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
In Internet Explorer 11 you can refuse all cookies by clicking “Tools”, “Internet Options”, select the “Privacy” tab and, locate “Advanced” under Settings and choose if you want to allow, block or be promoted for first and third-party cookies.
In Microsoft Edge click on the three dots icon in the top right-hand corner and select “Settings”.
Locate “View advanced settings”. In the “Cookies” section you will find a drop-down menu where you can select “Block only third-party cookies” or “Block all cookies”.
You will then have to re-start Microsoft Edge.
In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
In Google Chrome you can adjust your cookie permissions by clicking on the three dots icon in the top right-hand corner of your browser screen, selecting “Settings” from near the bottom of the drop-down list, then clicking on “Advanced” near the bottom.
This should open options. In the “Privacy” section, click “Content Settings” and disable cookies by selecting “Block site from setting any data”.
Click “Done” to save your preferences.
On Safari on Apple OS X click on the Safari menu, then “Preferences” then “Privacy”. Under “Accept Cookies” unselect the “Always allow” option.
For Opera choose “Settings”, “Quick Preferences” and uncheck “Enable Cookies”.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you may not be able to use certain features on our website (log on, access content, use search functions).
Deleting cookies
You can also delete cookies already stored on your computer:
In Microsoft Edge click on the three dots icon in the top right-hand corner and select “Settings”.
Under “Clear browsing data” select “Choose what to clear” and select the checkbox next to “Cookies and saved website data” then click on “Clear”.
If you wish you can turn the “Always clear this when I close the browser” setting to “On”.
To delete cookies from a particular website in Firefox, click on the three lines icon and choose “Options”.
In the “Privacy & Security” panel go to the “History” section and in the drop menu next to “Firefox will” choose “Use custom settings for history”.
A cookies window will appear when you click “Show Cookies”. In the Search field type the name of the site whose cookies you want to remove.
Select the cookies you wish to remove and click “Remove Selected”.
Click “Close” to close the Cookies window and the “about:preferences” page.
To delete all cookies, open the cookies window as above and click “Remove All Cookies”.
In Google Chrome click on the three dots icon in the top right-hand corner, select “Settings” and find “Advanced” near the bottom.
Under “Privacy and security” click on “Content settings”. Click on “Cookies” and Under “All cookies and site data” select “Remove All”.
Confirm by clicking on “Clear all”.
On Safari on Apple OS X click on the Safari menu, then select “Preferences” from the drop-down. Go to the “Privacy” tab. Click the “Remove All Website Data” button to remove all stored website data and click “Remove Now” to confirm.
To remove stored data by individual site, click on the “Details” button and select the sites with the stored data you wish to remove. Click “Remove” and then “Done”.
For Opera selecting “Settings”, “Preferences”, “Advanced” and then “Cookies” and checking the “Delete new cookies when exiting Opera” and closing Opera when you have finished browsing will ensure the cookie information is kept in the browser.
This Cookie Policy was updated on 1 January 2026.